Article 1. Identity of the seller
Article 2. Applicability of the terms and conditions
The consumer agrees and accepts the general terms and conditions, on every offer of Max Climbing. They have priority over the general terms and conditions of the consumer. They cannot be changed, unless otherwise explicitly agreed between the parties. Max Climbing may, at any time, unilaterally amend these terms and conditions.
Placing an order on the Max Climbing website implies explicit acceptance of these terms and conditions.
When placing the order, the consumer must take notice, and accept these terms and conditions by checking the check-box.
Article 3. Presentation
Max Climbing will describe the products features and properties as completely as possible. The consumer can always contact Max Climbing via email to receive additional information about the products.
The images of the products on the website are as accurate as possible, but are purely informative, and cannot bind Max Climbing in any way. Moreover, Max Climbing cannot be held responsible for any failures or mistakes that might occur on the website.
For each product, either the VAT value is displayed, or, if due to the nature of the ware, or if the value cannot be calculated beforehand, the way to calculate this value must be listed to the consumer.
Article 4. Ordering and payment
To purchase a product, the consumer must add the product to his shopping cart by clicking the “add to cart” button.
To complete an order the consumer must go to the “check out page”, on which he fills-in his contact-, billing information and delivery method.
On this page, the consumer will be informed about the delivery lead time of his products. Also the payment method will be listed, namely wire transfer and/or Paypal.
Finally, the customer will be led to the “confirmation page” on which the order details will be listed, including the wire transfer information for the payment.
The consumer must proceed to pay the order within 14 days.
The order has been completed and the agreement is final as soon as the total value, including VAT and any delivery charges, is transferred to the account of Max Climbing.
Orders will be processed only when the wire transfer order has passed, and Max Climbing has received the quoted amount on its account. Max Climbing has the right to cancel or postpone further orders from a customer when a due payment has not yet been received, or the previous orders have not yet been finished. Max Climbing must inform the customer about this choice, and cannot be obligated to fulfill this, or further orders.
Article 5. Delivery
Max Climbing delivers exclusively to Belgian customers. If an order contains a foreign delivery address, Max Climbing can chose to refuse it.
The customer can chose to either pick up the package for free at the pick-up address Kapellestraat 2b, 9090 Melle, after confirmation via email, or let the package be shipped to the previously submitted address. Every shipment happens at the expense of the customer, and is transported under his responsibility.
Max Climbing engages itself to have a delivery lead time of maximally 30days.
The customer is responsible for checking the delivered wares of the order, and has to report any complaints to Max Climbing within 8 days via email or letter.
Max Climbing cannot be held responsible for troubles caused resulting from the delivery by mail, except when the cause of the damage can be attributed to negligence by Max Climbing.
Article 6. Return policy
The consumer or third party person assigned by the consumer can undo the sale within 14 days after receiving the goods, by sending an unequivocal statement of withdrawal without giving any reason or explanation by way of a completely filled-in form on the website, sent via registered mail, or email with receipt. Max Climbing will then send a confirmation of receipt via email.
Then consumer then sends the products back at his/her expense, or hands over the goods to the pickup, if an appointment has been made with Max Climbing for pickup of the goods. The shipment is done in the original package within 14 days of notification of his/her decision to cancel the purchase.
Max climbing will then, within 14 days of being informed that the consumer wanted to cancel the order, reimburse the payments it has received from the consumer.
Max Climbing will wait with the reimbursement until it has received the returned good, or until the consumer can confirm that the goods haven been shipped, whichever comes first.
The consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
The consumer cannot invoke the right of withdrawal if the goods are designed/manufactured to the specific needs of the consumer, such as custom trophies/medals/keychains.
Article 7. Compliance and warranty
For goods purchased by customers, there is a statutory minimum warranty period of two years after the delivery, if the goods are not conform to the ordered products. The relevant provisions of the Civil Code are applied here.
The consumer must inform Max Climbing within 2 months after discovery of a defect. If the defect manifests itself within 6 months after the delivery, it is considered to have been present at the time of delivery. After 6 months after delivery time, the consumer will have to prove that the defect was present at the time of delivery.
Article 8. Privacy
The information provided by the consumer will be treated with the utmost care and confidentiality and, where relevant, in accordance with the Act on Protection of Personal Privacy 08.12.1992. The data provided will be used for the implementation of the agreement, the creation of a customer system, publicizing new promotions of Max Climbing… for which the consumer gives his explicit consent to do so.
Article 9. Applicable law and territorial jurisdiction
All contracts are considered as completed on our business address. They are governed by Belgian law. In case of dispute, only the courts of the judicial district of Ghent are qualified.